Dispatch Manager

Activity area : Business services

Post category : Logistics and procurement

Province : Ontario

Region : Mississauga

Recruiter : Brian Gordon

Contact us : bgordon@hubbletalent.ca

Job description :

Our client a leader in LTL cross border operations has partnered with @MagellanGroup in sourcing a Dispatch Manager. Located in the west GTA, this role will report to a Regional Operations Manager and will lead 4 staff out of their Toronto Terminal.

Responsible for managing a group of supervisors ensuring on time service while reducing costs and provide guidance for the Toronto  Drivers.  The candidate will have industry experience, preferably within a unionized environment.

Responsibilities:

• Manage the day-to-day operations in the P & D Dispatch Department.
• Leads and inspires the City Dispatch Team to achieve operational goals and KPIs.
• Planning and forecasting of P & D schedules while improving driver stops per hour & reducing overtime.
• Ensure that service levels meet and or exceed the needs of our customers
• Lead team to implement AI driven Routing/Dispatching Software and provide training and support for all dispatchers, router and  drivers.
• Conduct review of service challenges and build and implement corrective actions to improve service.
• Collaborate with Dock Operations and the Linehaul Team to identify operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
• Recruit, mentor, and lead by example a group of dispatch supervisors.
• Recruit, manage and guide a group of City and Highway Drivers.
• Work with Safety and Compliance to maintain driver files & implementing discipline as necessary
• Lead City Supervisors in scheduling of equipment for maintenance and repairs.
• Ensure Drivers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc  
• Hold daily driver meetings to provide training and feedback on customer challenges.

Skills and qualifications :

• Minimum 2 years management experience in a transportation dispatch environment.
• Strong leadership and management skills.
• Strong analytical, organizational and problem-solving skills.
• Customer service oriented.
• Proven ability to multi-task and prioritize tasks.
• Professional verbal and written communication skills in English.
• Highly computer literate in implementing new operation systems, and proficient with exce.l
• Ability to work flexible hours (afternoons, evenings and weekends) as necessary.
• High School or equivalent.
• Ministry of Transportation regulations.
• Knowledge of Transportation Operating Systems.

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